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Customer FAQ's

What makes HinsonGayle pearl jewelry so special?

We strive to do two things when designing new pieces: 1) select premium quality pearls that enhance the HinsonGayle brand, and 2) create stunning and unique pearl jewelry designs that are challenging or even impossible to find at your local jewelry store or other online jewelry retailers. These two things set HinsonGayle apart from our competition and have ensured our special niche in the global pearl market.

What is the difference in between AAA Gem Collection, AAA Handpicked Collection and the Handpicked Collection?

AAA Gem Collection

Looking for the crème de la crème in pearl quality and style? You don’t have to compromise. Our AAA Gem Collection are rare, top-of-the-line, Ultra-Premium pearls that exude the smoothest and cleanest surfaces with an incredibly high luster and brilliant iridescence. Only sold with 14K gold accessories — earring posts/backs and clasps — these pearls are almost perfectly round (except for our one-of-a kind Baroque and Keshi pearls, which are purposefully unique), uniform in size, meticulously color-matched, and virtually flawless.

AAA Handpicked Collection

At HinsonGayle, our second-best surpasses the highest standards. Superior to most jewelers’ high-quality collections, our AAA Handpicked pearls are rare with a naturally high luster and smooth surface. Graded just slightly below our AAA Gem Collection, this particular class still offers meticulous color and size matching, and striking iridescence. Sold with Sterling Silver and 14K gold accessories — earring posts/backs and clasps — these pearls are nearly round (except for our one-of-a kind Baroque and Keshi pearls, which are purposefully unique) and practically flawless.

Handpicked Collection

Exceptional value at HinsonGayle never means sacrificing quality. Our Handpicked Collection pearls are often almost equal in luster, size, uniformity, and color matching as our AAA grade collections. Used in many of our fashion-forward designs, these pearls may exhibit very minor surface imperfections but are always stunning, paired with premium sterling silver accessories (earring posts/backs and clasps), and perfect for any occasion. Classic round pearl Handpicked designs will be slightly off-round.

How will my HinsonGayle pearl jewelry be presented?

HinsonGayle Fine Pearl Jewelry is proudly presented in our exclusive line of elegant jewelry boxes. To make gift giving easy for you, we ship all pieces in elegant gift boxes. To ensure proper storage and protection of your pearls, we include a soft cloth jewelry pouch. Our thoughtful and convenient packaging means that no gift wrapping is required!

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, and Paypal. If you prefer to pay by check, please email or call us and we will process your order offline. Checks should be made payable to HinsonGayle LLC and mailed to the address we provide when you place your order. 

Is my credit card number and payment information secure when shopping?

Shop securely and confidently at HinsonGayle.com. We do not collect payment details such as credit card numbers; instead, all payments for orders at on our website are collected and processed on secure pages through our merchant providers. Braintree (Paypal payments) is a validated Level 1 PCI DSS Compliant Service Provider. They are on Visa's Global Compliant Provider List and MasterCard's SDP List. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

How can I track my package or check the status of my order?

Click on the "Order Status" link at the bottom of any page on HinsonGayle.com. From there you can elect to track your package, cancel your order - if possible, and check your orders status. You will need to login to your account to view the details.

*Do you ship internationally?

Unfortunately we do not ship internationally from our website at this time. However, much of our pearl jewelry catalog is available for purchase on Amazon.com for our international customers. Please search our seller storefront on Amazon for the product you desire or contact us and we will help you find it. Our Amazon storefront is located at www.amazon.com/shops/pearl-jewelry 

Can I select a certain shade of color of pearls that I want?

Our inventory is placed at Amazon's fulfillment centers to make it fast and effective to receive your pearls. Because of this, we are unable to ship you a specific color tone of pearls. We try our best to provide you with the color of pearls that is represented in the products photos. We understand though that because pearls are each unique that different tones and shades do occur. For instance pink pearls can vary from shades more peach pink to shades more lavender pink. If you are not happy with your selection, you have 30 days to return them or exchange them for another pair.

How do I care for my pearls?

Like all jewelry, the better you take care of it, the longer it will last. HinsonGayle has created a pearl care guide area on our website for you to visit and learn about how to take care of your HinsonGayle pearls.

I changed my mind. How can I cancel my order?

To cancel your order, please e-mail us at service@hinsongayle.com or call us at (864)556-8509. If your order has not already entered the shipping process, we can cancel your order for you and issue a full refund. If your order has already shipped, feel free return the item(s) after you receive them.

Is HinsonGayle pearl jewelry made with natural or cultured pearls?

Our jewelry is created with cultured pearls. Our freshwater, saltwater, Tahitian and South Sea pearls are cultured pearls, meaning that they were created inside living mollusks with human intervention by introducing an irritant into the shell to cause a pearl to grow. Jewelry-grade natural pearls are rare and expensive, that is why almost all pearls used in jewelry are cultured pearls. For more consumer information about pearls and the Federal Trade Commission's guidelines for the marketing of pearl jewelry, please read the FTC's Guides for the Jewelry, Precious Metals, and Pewter Industries.

Where does HinsonGayle get it pearls?

HinsonGayle is committed to designing Simply Stunning pearl jewelry from the highest quality pearls available. Most of the pearls used in HinsonGayle jewelry are sourced onsite in Asia. This often involves sorting through strand after strand of pearls until we find the quality, shape and color needed for a particular piece. This process takes a lot of time and patience, but our company is committed to ensuring that only the best pearls are given the HinsonGayle name.

Does HinsonGayle pearl jewelry come with an appraisal certificate?

We believe an appraisal from the company that sells the item is not independent and is suspect as biased. Therefore we do not provide appraisals. We guaranty our pearls are genuine and come from the regions stated. Ultimately, our impeccable company history and customer reputation are the best assurance. We recommend our customers shop around and compare our pearls to any other company’s pearls. This is where we shine. People are amazed at the quality, luster and smooth pearl surfaces. Also Quality Control is a very important part of our business model. Our pearls are carefully inspected and graded before purchase. They are inspected again upon arrival to our US office where the pearl surface, luster, size and length are again inspected and measured to insure strict specifications are met. In addition all HinsonGayle clasps are checked before placing in our signature boxes to insure they are functioning. If for any reason you are not thrilled, feel free to return the item. We stand behind all our jewelry.

What if there is an issue with my pearl jewelry?

Pearl jewelry, like anything, can break if it is dropped, forcefully pulled, etc. Please take care of your pearls and do not let children wear or play with them. If you wear your pearls often, you may need to restring them every now and then (see below).
If you experience an unexplained issue with your pearls within 30 days of your order's shipment date, we will be happy to repair or replace it free of charge as part of our 30-Day Guarantee. Please follow the return instructions on our Returns page should a return be necessary.

When should I restring my pearls?

Fine pearl necklaces and bracelets are strung by hand tying the pearls together with knots between each pearl. The thread can weaken and eventually even break due to exposure to elements such as cosmetics, dirt, oil, etc. It is recommended that you have a jeweler restring your pearls when necessary. How often you wear your pearls and how well you take care of them will determine when you should restring them. If you wear your pearls every week, you may need to restring them after a couple of years or so. If you only wear your pearls occasionally, they may not require restringing for many years. Many local jewelers can restring pearl jewelry. HinsonGayle does not offer this service at this time.

Please suggest a question for our FAQs page?

We value your input. To suggest a question, please send an email to us at service@hinsongayle.com